Emergency Advance Replacements - Agreement

We must receive a copy of your PO authorizing Emergency Advance Replacement (EAR) of the items requested. Please send via email or fax a hard copy of your order authorizing request to [EAR Sales] at ear@restortelecom.com or 352-314-0702 to validate this Advance Replacement Order.

EAR orders are billed at the repair/refurbishment catalog price plus a special handling fee of $75.00 per item ordered provided it is available from our inventory. EAR orders shipped from vendor location will be quoted separately at our cost plus the special handling fee of $75.00 per item ordered. Shipping charges are not included. For shipping charges, generally via Next Day Air, we follow the current UPS Zone and Rate Charts. The defective unit must be returned within 15 days and must be repairable. If not returned or if the unit is non-repairable, the customer will be billed full new replacement charges.

Please return defective product to: Restor Telecom, Inc. 915 Venture Ave. Leesburg, FL. 34748

Please include a copy of your paperwork with the defective product returned to Restor. Please place your RMA Number on the outside of the container and on your paperwork for proper handling.